Those most likely to get stuck into projects to revamp their homes were consumers aged 35 to 44. Among this demographic, nearly four in fi...

The gas company serving this area brought their call center back to Phoenix from India last year after numerous customer complaints. What...

Image via Wikipedia Before the option of the Internet the only way to complain to big companies was to write letters, go to the Better Busin...

Image via Wikipedia Americans love their coffee. According to Coffee-Stastics.com , the United States is the foremost coffee-drinking countr...

Image via Wikipedia Consumer Reports was born 75 years ago in 1936 and it's still going strong today. In the age of the Internet where y...